FAQs
Frequently asked questions for shipping, products, warranty, and returns
What are your shipping and delivery times?
The delivery time for your order will depend on the shipping method you select at checkout and the availability of the items you are ordering. We typically process quickship orders within 1-2 business days and shipping times vary from 7-14 business days. For made-to-order custom furniture we process orders within 3-5 business days and lead times are 8-10 weeks for production and shipping. Once your order has been shipped, you will receive a tracking number via email.
Is there any way to get an order faster than 8 to 10 weeks?
We have some of our popular combinations for sale on our Quick Ship page. While this option does not permit you to customize your piece, it does enable you to get it faster.
Contact us to learn more about all of our Quick Ship options.
Do you offer any special options for trade professionals?
Yes, you can Learn about our trade program and apply.
Can I change my shipping address after my order has been placed?
If your order has not yet been processed and shipped, we will do our best to update your shipping address. However, please note that we cannot guarantee that your address can be changed and are not liable for any lost or undelivered packages due to incorrect address information.
Can I see your furniture in person before purchasing?
Unfortunately, we do not have a physical retail location at this time. However, we have detailed product descriptions, high-resolution images, and customer reviews available on our website to help you make an informed purchase. Additionally, we offer a return policy that allows you to return your purchase if you are not completely satisfied. If you have any specific concerns or questions about a product, please feel free to contact our customer service team for further assistance.
What materials are used to make your furniture?
Our furniture is crafted using a variety of materials including solid wood, engineered wood, metal, glass, and upholstery. We use high-quality materials that are durable and long-lasting. Our solid wood furniture is made from a variety of hardwoods such as oak, maple, and cherry, while engineered wood products are made from a combination of solid wood and manufactured materials. Our upholstery is made from a variety of fabrics and leathers, and our metal and glass pieces are made from high-quality steel and tempered glass. We strive to use sustainable and eco-friendly materials wherever possible, and we are committed to providing our customers with safe and healthy products.
How can I care for my new furniture?
To ensure that your new furniture stays in top condition, we recommend the following care instructions:
- Dust and wipe down your furniture regularly using a soft, dry cloth. For more stubborn stains or dirt, you can use a damp cloth with a mild detergent. Be sure to dry the furniture thoroughly afterwards.
- Avoid placing your furniture in direct sunlight or near heat sources, as this can cause fading or warping.
- Use coasters and placemats to protect your furniture from water rings and scratches.
- Avoid placing sharp or heavy objects on your furniture, as this can cause scratches or dents.
- Use furniture polish or wax sparingly, as excessive use can build up and cause discoloration.
It's also important to note that different materials require different care methods. For example, leather furniture should be cleaned with a specialized leather cleaner, and wood furniture should be protected with a wood cleaner and polish. If you're unsure about how to care for your specific furniture, contact us and we'll be able to help.